About the Job
We currently have an opportunity for Customer Service Representative. This role will provide first point-of-contact support to a diverse set of internal and external customers in order to ensure for proper entry of order information into system and pro-actively address a wide range of issues, questions and requests in a timely, accurate, and professional manner. This is a temp to hire opportunity.
Responsibilities:
* Responsible for answering the phones - if unable to help customer, distribute calls according to customer needs (Application Engineering, Sales or Customer Service Manager)
* Review and pre-qualify orders for processing.
* Process and enter orders in an accurate and efficient manner in accordance with company policies and procedures.
* Audit contract documentation and orders to confirm the timely and accurate completion of order requests including the receipt of required support documentation and approvals.
* Ensure that all orders are being accurately updated and completed in the order system on a timely basis.
Communicate effectively with customers, sales personnel, and internal staff.
* Process quotations per requirements from Sales and Applications
* Quickly resolve issues and proactively resolve process issues that can contribute to customer dissatisfaction.
* Manage daily workload to meet or exceed all turnaround-time goals.
* Other duties as assigned.
Requirements:
* 2-5 years of experience in order entry and/or customer service.
* Bachelor's degree and 5 years of general work experience will be accepted in lieu of customer service/order entry experience.
* Must be PC literate and must be proficient in Microsoft Excel, Word, Outlook, Windows XP, and internet search engines.
* Must have excellent customer service, listening, time management, organizational and proven follow-up skills.
* Ability to prioritize and produce a high volume of work quickly and accurately with a sense of urgency.
* Listens attentively, understands key issues, and clearly and concisely communicates (written and verbal) with a variety of audiences.
* Strong time management skills to handle multiple projects simultaneously in a fast-paced environment.
* Must have professional/business maturity and solid work ethic.
* A flexible team-player that takes initiatives.
MicroE Systems is a member of GSI Group, a publicly traded, worldwide manufacturer of enabling technology products and systems. Founded in 1994 to develop the world's most innovative encoder technologies, MicroE Systems' products range from the company's advanced Mercury and Mercury II encoders, to ultra-high performance positioning systems for the data storage industry, to the SMT-ready ChipEncoder. We also manufacture DRC encoders for harsh environments.
Committed to Innovation, Customer Satisfaction and Quality
Our success has resulted from three factors: The development of superior technology, commitment to customer satisfaction through our OEM Odyssey program, and adherence to quality through ISO 9001:2008.
Serving A Broad Range of Industries
At MicroE Systems, we meet the needs of a diverse range of industries. Today, hundreds of OEMs worldwide in the motion control, semiconductor, electronics assembly, medical equipment, test & measurement, and data storage industries have specified our products. They insist on MicroE Systems not just for performance, but because of our commitment to their success.
MicroE is part of the publicly traded GSI Group (NASDAQ: GSIG). With more than $350 million in sales, its corporate headquarters in Bedford, MA. GSI Group is a leading supplier of precision motion products, precision technologies, lasers and laser systems, and color management to a variety of markets.
We offer a competitive compensation package; 401(k), full health and welfare benefits and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our fast growing track of continuing success.
GSI Group is an Equal Opportunity Employer.
More information is available at www.gsig.comPlease apply at https://gsi.mua.hrdepartment.com/hr/ats/Posting/view/58
http://jobview.monster.com/customer-service-order-entry-representative-temp-to-perm-job-bedford-ma-us-128957860.aspx
